Team Building Archives

How To Run A Call Center – 5 Steps

Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are...

The One-on-One Coaching Process All COOs Should Know

Never shy away from a one-on-one meeting or convince yourself that they’re a waste of time. A good COO knows the purpose of one-on-one coaching meetings is to maintain focus on achieving a goal and to provide the necessary levels of direction, development, and...

Why All COOs Need to Foster a Fun Work Environment to Increase Productivity

Regardless of what your company does, the office is where serious work gets done. As a COO, you work hard, and your work matters, but just because it’s serious work does that mean that the environment that you and everyone else work in has to be serious, too?...

The Final Steps in Onboarding a New COO

So, you’ve hired and trained a new COO, now what? If you’ve allowed them some time to immerse themselves in the company culture and make waves, then it’s finally time to move onto the final step of the onboarding process – letting go. Letting...

How to Map Out Your Hiring Process

The hiring process is difficult, and even more difficult if you don’t plan it out. As a COO, a lot of that is your responsibility. You need to hire the perfect people for your company, people that work hard, are passionate, are dedicated, etc, but sometimes the...