by Cameron Herold | Sep 13, 2022 | Communication, Culture, People, Productivity
Keeping your team motivated will solve 99% of the team-related issues you face as a COO. How am I so sure? Almost all of our COO Alliance® members have made their life easier by energizing their team. You don’t need fancy leadership development programs or a YPO... 
by Cameron Herold | Sep 6, 2022 | Business, Communication, Productivity
I usually talk about leadership development, COO training, and the COO Alliance® here. Yet, today I thought about talking about something not a lot of people are talking about. Your call center. It is the most chaotic part of a business. Employees don’t like... 
by Cameron Herold | Jan 6, 2022 | 2nd in Command, Business, Coaching, Communication, COO, Culture, Customer Service, Good To Great, Mentoring, People, Performance, Productivity, Team Building
When it comes to really understanding customers and employees, and understanding how much they like a company, most people are just guessing. They don’t have any real data and if they do, it’s often misleading. That’s why there is only one surefire... 
by Cameron Herold | Nov 18, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Culture, Good To Great, Mentoring, People, Performance, Team Building
What should you pay your employees? Payment structures can be a hard task to figure out. It can be difficult to decide what to pay your employees. Often, your employees expect a certain kind of pay based on their titles, but sometimes employees are given titles that... 
by Cameron Herold | Sep 30, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Culture, Good To Great, Mentoring, Performance, Productivity
When it comes to public relations, it can seem difficult to think of what stories and messages to get out there. What you must know is that it shouldn’t be that hard. If you’re doing good work, you’ll naturally have good stories to share. Getting... 
by Cameron Herold | Sep 23, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Customer Service, Good To Great, Mentoring, People, Performance, Productivity, Team Building
Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are...
