by Cameron Herold | Jan 6, 2022 | 2nd in Command, Business, Coaching, Communication, COO, Culture, Customer Service, Good To Great, Mentoring, People, Performance, Productivity, Team Building
When it comes to really understanding customers and employees, and understanding how much they like a company, most people are just guessing. They don’t have any real data and if they do, it’s often misleading. That’s why there is only one surefire... 
by Cameron Herold | Sep 23, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Customer Service, Good To Great, Mentoring, People, Performance, Productivity, Team Building
Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are... 
by Cameron Herold | Jan 7, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Customer Service, People
Body language, both good and bad, is very important for all business leaders to understand and utilize. When you cultivate good body language you create a more welcoming work environment with happier employees. It doesn’t matter if you’re a COO, a CEO, or... 
by Cameron Herold | Sep 12, 2019 | Communication, Customer Service, Good To Great
In business, it’s wise to communicate, in a realistic way, what you and your team can do. This way, you avoid burnout and set yourself up to over-deliver when the opportunity presents itself. It also makes sure your team doesn’t get carried away. Here are...
