Every CEO says they want self-managing teams. But most companies still run on supervision, not leadership. Managers chase updates. Employees wait for direction. And the COO spends more time following up than scaling up. That’s not a culture problem — it’s a skills...
I still remember the scene. It was Las Vegas. I was here to meet someone who is a reader of my COO Alliance blogs. Let’s call him Mr.X. Mr. X came out with his 40-foot pearl white Limousine. Two of his bodyguards in black suits escorted him to the entrance of...
Developing and communicating your company’s culture is a vital part of attracting and retaining new talent. You want to ensure that your company showcases its core cultural values as soon as a new employee starts their work there-or even sooner if possible-so...
You just spent so much time searching for new employees and working through the hiring process, but now what? Now it’s time to welcome them! Remembering to give new employees a warm welcome is a great way to introduce new hires to your company culture as well as...
When it comes to really understanding customers and employees, and understanding how much they like a company, most people are just guessing. They don’t have any real data and if they do, it’s often misleading. That’s why there is only one surefire...