Productivity Archives

This “Unorthodox” Meeting With Your Team Every Month Can Get Them to Work As Hard As You Do (In Most Cases, Even More)

I still remember the scene. It was Las Vegas. I was here to meet someone who is a reader of my COO Alliance blogs. Let’s call him Mr.X. Mr. X came out with his 40-foot pearl white Limousine. Two of his bodyguards in black suits escorted him to the entrance of...

5 Proven Ways to Motivate Even The Dullest Employees

Keeping your team motivated will solve 99% of the team-related issues you face as a COO. How am I so sure? Almost all of our COO Alliance members have made their life easier by energizing their team. You don’t need fancy leadership development programs or a YPO...

Is Your Call Center Performing These 3 Crucial Activities?

I usually talk about leadership development, COO training, and the COO Alliance here. Yet, today I thought about talking about something not a lot of people are talking about. Your call center. It is the most chaotic part of a business. Employees don’t like...

The Reason Why Most To-Do Lists Suck PLUS What to Do About It

There you have it – a bright-colored sticky note. It has a list of things you need to get done. However, there is 1 problem. You only keep adding. The list is not getting smaller. Which means you are not getting anything done. This sucks out the last drop of...

Do My Customers and Employees Love Me?

When it comes to really understanding customers and employees, and understanding how much they like a company, most people are just guessing. They don’t have any real data and if they do, it’s often misleading. That’s why there is only one surefire...