by Cameron Herold | Jan 6, 2022 | 2nd in Command, Business, Coaching, Communication, COO, Culture, Customer Service, Good To Great, Mentoring, People, Performance, Productivity, Team Building
When it comes to really understanding customers and employees, and understanding how much they like a company, most people are just guessing. They don’t have any real data and if they do, it’s often misleading. That’s why there is only one surefire...
by Cameron Herold | Nov 11, 2021 | 2nd in Command, Business, Coaching, COO, Culture, Focus, Good To Great, Mentoring, People, Performance, Productivity
It’s crucial for anyone, but especially for a business leader like a COO, to make sure you don’t get to a place in your role where you’re suffering from burnout. The fact is, as a COO, you are in such a high-stress environment, working with such a...
by Cameron Herold | Oct 14, 2021 | Business, Coaching, Good To Great, Hiring, Interviewing, Mentoring, People, Performance, Productivity, Team Building
Hiring people can be tough, especially hiring the right people on a small budget. Of course, a growing business needs employees, but often you can’t hire the most senior people you’d like in all the roles you’d like to have them in. The truth is,...
by Cameron Herold | Oct 7, 2021 | 2nd in Command, Business, Coaching, COO, Focus, Mentoring, People, Performance, Productivity
As you begin to ponder the concept of productivity, think over this quote: “The single-minded ones, the monomaniacs, are the only true achievers. The rest, the ones like me, may have more fun; but they fritter themselves away – Whenever anything is being...
by Cameron Herold | Sep 30, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Culture, Good To Great, Mentoring, Performance, Productivity
When it comes to public relations, it can seem difficult to think of what stories and messages to get out there. What you must know is that it shouldn’t be that hard. If you’re doing good work, you’ll naturally have good stories to share. Getting...
by Cameron Herold | Sep 23, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Customer Service, Good To Great, Mentoring, People, Performance, Productivity, Team Building
Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are...
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