by Cameron Herold | Oct 28, 2021 | 2nd in Command, Business, Coaching, COO, Hiring
There comes a point in every company’s growth where you need to hire a second in command. There is only so much you can do on your own. Your time isn’t limitless, and the last thing you need is to suffer from burnout. So, why should you hire a second in... 
by Cameron Herold | Oct 7, 2021 | 2nd in Command, Business, Coaching, COO, Focus, Mentoring, People, Performance, Productivity
As you begin to ponder the concept of productivity, think over this quote: “The single-minded ones, the monomaniacs, are the only true achievers. The rest, the ones like me, may have more fun; but they fritter themselves away – Whenever anything is being... 
by Cameron Herold | Sep 30, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Culture, Good To Great, Mentoring, Performance, Productivity
When it comes to public relations, it can seem difficult to think of what stories and messages to get out there. What you must know is that it shouldn’t be that hard. If you’re doing good work, you’ll naturally have good stories to share. Getting... 
by Cameron Herold | Sep 23, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Customer Service, Good To Great, Mentoring, People, Performance, Productivity, Team Building
Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are... 
by Cameron Herold | Sep 9, 2021 | 2nd in Command, Business, COO, Focus, Mentoring, Performance
What has your PR team done for you lately? Have they gotten you mentioned in shows like Dr. Phil? The Oprah Winfrey Show? CNN? CNBC? Have you been written about in the Wall Street Journal? The New York Times? Or virtually every other major newspaper and business... 
by Cameron Herold | Aug 26, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Culture, Good To Great, Mentoring, People, Performance, Productivity, Team Building
Never shy away from a one-on-one meeting or convince yourself that they’re a waste of time. A good COO knows the purpose of one-on-one coaching meetings is to maintain focus on achieving a goal and to provide the necessary levels of direction, development, and...
