Hiring people can be tough, especially hiring the right people on a small budget. Of course, a growing business needs employees, but often you can’t hire the most senior people you’d like in all the roles you’d like to have them in. The truth is,...
As you begin to ponder the concept of productivity, think over this quote: “The single-minded ones, the monomaniacs, are the only true achievers. The rest, the ones like me, may have more fun; but they fritter themselves away – Whenever anything is being...
Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are...
It’s likely that at some point in your life you’ve been in a job interview where you’ve been asked the question “Where do you see yourself in five years?” or maybe you’re a COO who has been asked, “What do you see for this...
Never shy away from a one-on-one meeting or convince yourself that they’re a waste of time. A good COO knows the purpose of one-on-one coaching meetings is to maintain focus on achieving a goal and to provide the necessary levels of direction, development, and...
Regardless of what your company does, the office is where serious work gets done. As a COO, you work hard, and your work matters, but just because it’s serious work does that mean that the environment that you and everyone else work in has to be serious, too?...
