How To Run A Call Center – 5 Steps

How To Run A Call Center – 5 Steps

Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are...
The One-on-One Coaching Process All COOs Should Know

The One-on-One Coaching Process All COOs Should Know

Never shy away from a one-on-one meeting or convince yourself that they’re a waste of time. A good COO knows the purpose of one-on-one coaching meetings is to maintain focus on achieving a goal and to provide the necessary levels of direction, development, and...
Great COOs Turn PR Into a Profit Driver

Great COOs Turn PR Into a Profit Driver

When you hear the word PR, what is the first thing you think of? Is it significant companies trying desperately to cover up an oil spill? Is it brands doing absurd tricks to gain attention? Is it spin instructors trying to hustle the masses? Those are all aspects of...
How to Inspire Your Employees

How to Inspire Your Employees

Inspired employees are productive employees and who doesn’t want that? A company filled with inspired employees is a company whose chances of success are way higher, it’s people way happier, and it’s work far greater. So, what does your work...

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