Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are...
Never shy away from a one-on-one meeting or convince yourself that they’re a waste of time. A good COO knows the purpose of one-on-one coaching meetings is to maintain focus on achieving a goal and to provide the necessary levels of direction, development, and...
When you hear the word PR, what is the first thing you think of? Is it significant companies trying desperately to cover up an oil spill? Is it brands doing absurd tricks to gain attention? Is it spin instructors trying to hustle the masses? Those are all aspects of...
Inspired employees are productive employees and who doesn’t want that? A company filled with inspired employees is a company whose chances of success are way higher, it’s people way happier, and it’s work far greater. So, what does your work...
“No problem,” it’s a phrase people use pretty often and think nothing of. It’s just two words, it’s not that big of a deal, right? That’s where you’re wrong. If you are a COO, CEO, or any other kind of business leader, the...