by Cameron Herold | Sep 23, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Customer Service, Good To Great, Mentoring, People, Performance, Productivity, Team Building
Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are... 
by Cameron Herold | Sep 16, 2021 | Business, Coaching, Culture, Good To Great, Mentoring, People, Productivity
It’s likely that at some point in your life you’ve been in a job interview where you’ve been asked the question “Where do you see yourself in five years?” or maybe you’re a COO who has been asked, “What do you see for this... 
by Cameron Herold | Aug 19, 2021 | Business, Coaching, Culture, Good To Great, People, Productivity, Team Building
Regardless of what your company does, the office is where serious work gets done. As a COO, you work hard, and your work matters, but just because it’s serious work does that mean that the environment that you and everyone else work in has to be serious, too?... 
by Cameron Herold | Jul 22, 2021 | 2nd in Command, Business, Coaching, COO, Culture, Good To Great, Hiring, Interviewing, People, Performance, Team Building
The hiring process is difficult, and even more difficult if you don’t plan it out. As a COO, a lot of that is your responsibility. You need to hire the perfect people for your company, people that work hard, are passionate, are dedicated, etc, but sometimes the... 
by Cameron Herold | Jul 15, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Good To Great, Mentoring
When you hear the word PR, what is the first thing you think of? Is it significant companies trying desperately to cover up an oil spill? Is it brands doing absurd tricks to gain attention? Is it spin instructors trying to hustle the masses? Those are all aspects of...
