Ep. 145 – Global Mentoring Solutions COO, Cindy Perks

Jan 25, 2021 | 0 comments

Our guest today is Cindy Perks, the COO for Global Mentoring Solutions. 

Cindy brings over 30 years of operations management experience and oversees the hiring, training and support structure strategy at GMS. Global Mentoring Solutions offers outsourced help desk support to tech teams of various companies across the globe. Their mission is to boost the value of customer support to ensure continued success in business. 

Cindy has an extensive background in the eLearning community and is working to transition Global Mentoring Solutions into an industry leader in the outsourced help desk arena for managed service providers. Cindy Perks tireless efforts as the COO has taken Global Mentoring Solutions from 30 employees to over 130 in just 5 years! 

In This Conversation We Discuss:

  • The effectiveness of outsourcing: Deciding what to outsource versus what is done inhouse 
  • How to wow people in the first 30 seconds of a support call 
  • Identifying patterns from call centers and reporting for amendments to the process 
  • What systems or mindsets Cindy has in place to stay on the same wavelength with the CEO of Global Mentoring Solutions 

Resources:

Connect with Cindy Perks: LinkedIn 

Global Mentoring Solutions – https://www.globalmentoring.com

 

Connect with Cameron: Website | LinkedIn

Get Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable

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Written By Cameron Herold

Written By Cameron Herold

Cameron Herold is known around the world as THE CEO WHISPERER. He is the mastermind behind hundreds of companies’ exponential growth. Cameron’s built a dynamic consultancy: his current clients include a “Big 4” wireless carrier and a monarchy. What do his clients say they like most about him? He isn’t a theory guy—they like that Cameron speaks only from experience. He earned his reputation as the CEO Whisperer by guiding his clients to double their profit and double their revenue in just three years or less. Cameron is a top-rated international speaker and has been paid to speak in 26 countries. He is also the top-rated lecturer at EO/MIT’s Entrepreneurial Masters Program and a powerful and effective speaker at Chief Executive Officer and Chief Operating Officer leadership events around the world.