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Ep. 144 – Agero COO, George Horvat

Jan 18, 2021 | 0 comments

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Our guest today is George Horvat, the COO of Agero, an industry leader in the digitalization of driver assistance services on a massive scale. George is responsible for end-to-end operations of their closely intertwined network and contact center functions.

George brings over 25 years of Fortune 500 experience as a results-driven executive in manufacturing, quality, and maintenance. His strong focus on collaboration, change, and innovation has produced exceptional accomplishments in strategic planning, lean optimization, M&As, P&L, price/cost management, and sales and marketing. His leadership skills are helping to drive Agero’s continuing journey toward operational excellence, delivering more consistent, high quality end-to-end experiences for their consumers while building stronger relationships with their service providers. 

In This Conversation We Discuss:

  • How the agents deal with frustrated customers and react to every scenario 
  • How has Agero adapted as an organization due to COVID
  • How Agero is innovating the driver assist service industry 
  • What metrics or leadership traits George looks for 
  • How George deals with company politics 
  • What was the inflection point to get Agero to scale 

Resources:

Connect with George Horvat: LinkedIn 

Agero – http://www.agero.com

 

Connect with Cameron: Website | LinkedIn

Get Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable

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Written By Cameron Herold

Written By Cameron Herold

Cameron Herold is known around the world as THE CEO WHISPERER. He is the mastermind behind hundreds of companies’ exponential growth. Cameron’s built a dynamic consultancy: his current clients include a “Big 4” wireless carrier and a monarchy. What do his clients say they like most about him? He isn’t a theory guy—they like that Cameron speaks only from experience. He earned his reputation as the CEO Whisperer by guiding his clients to double their profit and double their revenue in just three years or less. Cameron is a top-rated international speaker and has been paid to speak in 26 countries. He is also the top-rated lecturer at EO/MIT’s Entrepreneurial Masters Program and a powerful and effective speaker at Chief Executive Officer and Chief Operating Officer leadership events around the world.