Ep. 144 – Agero COO, George Horvat

Ep. 144 – Agero COO, George Horvat

Our guest today is George Horvat, the COO of Agero, an industry leader in the digitalization of driver assistance services on a massive scale. George is responsible for end-to-end operations of their closely intertwined network and contact center functions.

George brings over 25 years of Fortune 500 experience as a results-driven executive in manufacturing, quality, and maintenance. His strong focus on collaboration, change, and innovation has produced exceptional accomplishments in strategic planning, lean optimization, M&As, P&L, price/cost management, and sales and marketing. His leadership skills are helping to drive Agero’s continuing journey toward operational excellence, delivering more consistent, high quality end-to-end experiences for their consumers while building stronger relationships with their service providers. 

In This Conversation We Discuss:

  • How the agents deal with frustrated customers and react to every scenario 
  • How has Agero adapted as an organization due to COVID
  • How Agero is innovating the driver assist service industry 
  • What metrics or leadership traits George looks for 
  • How George deals with company politics 
  • What was the inflection point to get Agero to scale 

Resources:

Connect with George Horvat: LinkedIn 

Agero – http://www.agero.com

 

Connect with Cameron: Website | LinkedIn

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