Chief Operations Officer Archives

Why the Smartest CEOs Act Like the Dumbest People

The smartest CEOs are vulnerable, open to hearing what they don’t know and are always trying to learn. They show up asking more questions than anyone else. They are OK with feeling stupid because they know by learning, they’ll come out ahead. This thought...

Profit Sharing Works!

If you’re running a wildly successful and profitable business, don’t hide it. I talked to a business owner from Las Vegas once, and he was nervous to let his employees know how much money he was making. He said, “Oh no, I wouldn’t want them to...

It’s My Future (And I’ll Dream Big If I Want To)

What do you see in your future? I’ve looked into my future, and I like what I see. No, I didn’t go see an old gypsy woman or sift through any tea leaves. I just chilled out in my hammock, closed my eyes and visualized where I was going to be professionally...

Build Your Company Like a Jigsaw Puzzle

Build Your Company Like a Jigsaw Puzzle Consider doing this for your next quarterly or annual strategic planning meeting. Leave the session with ONLY 10 core projects to focus on for the quarter (smaller ones) or year (larger ones). Either way – limit them to...

Do you KAMP? Your Revenue Growth Depends On It

In the early days building 1-800-GOT-JUNK?, we had a franchisee that was struggling. They just weren’t getting enough work to cover their costs. We knew that it was more about aligning their entire team and making a focused effort than it was about their...