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Decide less, win more
Why Fewer Decisions Are a Competitive Advantage for CEOs and COOs Leaders are rewarded for decisiveness. Quick calls. Strong opinions. Constant availability. But in scaled organizations, deciding more is rarely the advantage.Designing a business that requires fewer...
This “Unorthodox” Meeting With Your Team Every Month Can Get Them to Work As Hard As You Do (In Most Cases, Even More)
I still remember the scene. It was Las Vegas. I was here to meet someone who is a reader of my COO Alliance blogs. Let’s call him Mr.X. Mr. X came out with his 40-foot pearl white Limousine. Two of his bodyguards in black suits escorted him to the entrance of...
5 Proven Ways to Motivate Even The Dullest Employees
Keeping your team motivated will solve 99% of the team-related issues you face as a COO. How am I so sure? Almost all of our COO Alliance members have made their life easier by energizing their team. You don’t need fancy leadership development programs or a YPO...
Is Your Call Center Performing These 3 Crucial Activities?
I usually talk about leadership development, COO training, and the COO Alliance here. Yet, today I thought about talking about something not a lot of people are talking about. Your call center. It is the most chaotic part of a business. Employees don’t like...