Communication Archives

5 Proven Ways to Motivate Even The Dullest Employees

Keeping your team motivated will solve 99% of the team-related issues you face as a COO. How am I so sure? Almost all of our COO Alliance members have made their life easier by energizing their team. You don’t need fancy leadership development programs or a YPO...

Is Your Call Center Performing These 3 Crucial Activities?

I usually talk about leadership development, COO training, and the COO Alliance here. Yet, today I thought about talking about something not a lot of people are talking about. Your call center. It is the most chaotic part of a business. Employees don’t like...

Do My Customers and Employees Love Me?

When it comes to really understanding customers and employees, and understanding how much they like a company, most people are just guessing. They don’t have any real data and if they do, it’s often misleading. That’s why there is only one surefire...

Tips for COOs – #3: Payment Structure

What should you pay your employees? Payment structures can be a hard task to figure out. It can be difficult to decide what to pay your employees. Often, your employees expect a certain kind of pay based on their titles, but sometimes employees are given titles that...

4 Steps to Get Free Public Relations

When it comes to public relations, it can seem difficult to think of what stories and messages to get out there. What you must know is that it shouldn’t be that hard. If you’re doing good work, you’ll naturally have good stories to share. Getting...