Chief Operations Officer Archives

Why Every COO Needs a Peer Network to Grow Faster

by Bianca Barbieri | Nov 27, 2025 | 2nd in Command, COO

Most COOs feel like they’re building the plane while flying it.They’re expected to execute flawlessly, scale systems, and keep culture intact — all while solving problems only another COO would understand. The truth? Even the best Second in Command can’t do it alone....

One-on-One Coaching: The Most Underrated Skill Every COO Needs

by Bianca Barbieri | Nov 25, 2025 | Coaching

Most leaders think they’re coaching. But in reality, they’re just checking in. The difference? Coaching transforms people.Check-ins just track progress. If you’re a COO or senior leader, mastering one-on-one coaching might be the single highest ROI skill you can...

When to Hire a COO: 7 Signs Your Company Is Ready

by Bianca Barbieri | Nov 20, 2025 | COO, Hiring

Every founder dreams of scaling their business.But at some point, growth outpaces instinct. Deadlines slip, decisions bottleneck, and the CEO spends more time putting out fires than thinking about the future. That’s when the thought hits: “I need a COO.”The question...

Do My Customers and Employees Love Me?

by Cameron Herold | Jan 6, 2022 | 2nd in Command, Business, Coaching, Communication, COO, Culture, Customer Service, Good To Great, Mentoring, People, Performance, Productivity, Team Building

When it comes to really understanding customers and employees, and understanding how much they like a company, most people are just guessing. They don’t have any real data and if they do, it’s often misleading. That’s why there is only one surefire...

Measurable Metrics for Your PR Team

by Cameron Herold | Dec 16, 2021 | Business, Coaching, Good To Great

Commonly, the typical PR person likes to write press releases, post them out to newswires, and say a little prayer that your company’s stories will be lucky enough to get in the media. It’s not surprising that’s the preferred method of many PR teams....