How To Run A Call Center – 5 Steps

How To Run A Call Center – 5 Steps

Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are...
How to Map Out Your Hiring Process

How to Map Out Your Hiring Process

The hiring process is difficult, and even more difficult if you don’t plan it out. As a COO, a lot of that is your responsibility. You need to hire the perfect people for your company, people that work hard, are passionate, are dedicated, etc, but sometimes the...
Great COOs Turn PR Into a Profit Driver

Great COOs Turn PR Into a Profit Driver

When you hear the word PR, what is the first thing you think of? Is it significant companies trying desperately to cover up an oil spill? Is it brands doing absurd tricks to gain attention? Is it spin instructors trying to hustle the masses? Those are all aspects of...

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