Ep. 159 – Dialpad COO, Jason Yang

May 2, 2021 | 0 comments

Our guest today is Jason Yang, COO of Dialpad. Jason joined Dialpad in 2018 and was previously SVP of Marketing and Business Operations.  He brings to the role more than two decades of experience with high-growth global companies and a wide breadth of experience across disciplines.   

Jason is a global marketing and digital transformation leader with experience in successfully delivering against complex and challenging business objectives. Adept at strategy, technology, and people to drive demand, fuel business growth, and build great brands. 

Jason acquired broad industry experience across SaaS, financial services, brand management, healthcare, and consulting. He has the strong analytical expertise and a mindset for data-based decision-making. Jason is recognized as a top leader and coach that builds high-performing teams.

Previously, Jason held leadership roles at Five9 and Charles Schwab.

In This Conversation We Discuss:

  • How the field of telephony adapted during the COVID-19 pandemic and how cloud-based telephony grew and took its place 
  • In what areas call centers struggled in the last year 
  • How Jason excelled and grew into the role of COO 
  • The ups and downs Jason had to go through in the company
  • How to handle cuts and layoffs, and how to communicate to the survivors 
  • How to move away from the rift and into the new phase forward 

Resources:

Connect with Jason Yang: LinkedIn 

Corcentric – https://www.dialpad.com

 

Connect with Cameron: Website | LinkedIn

Get Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable

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Written By Cameron Herold

Written By Cameron Herold

Cameron Herold is known around the world as THE CEO WHISPERER. He is the mastermind behind hundreds of companies’ exponential growth. Cameron’s built a dynamic consultancy: his current clients include a “Big 4” wireless carrier and a monarchy. What do his clients say they like most about him? He isn’t a theory guy—they like that Cameron speaks only from experience. He earned his reputation as the CEO Whisperer by guiding his clients to double their profit and double their revenue in just three years or less. Cameron is a top-rated international speaker and has been paid to speak in 26 countries. He is also the top-rated lecturer at EO/MIT’s Entrepreneurial Masters Program and a powerful and effective speaker at Chief Executive Officer and Chief Operating Officer leadership events around the world.