The Daily Huddle

The Daily Huddle

Read the info on Huddle below – then watch the video!

‘Huddle’ is a Verne Harnish concept based on his Rockefeller Habits program. When I ran it at 1-800-GOTJUNK?, our Huddle was a seven minute, all company, stand-up meeting that started at 10:55am and ended at 11:02am.

Implementing this will change your company. Period.

Every client that I have taught this to has used it to benefit their company greatly. It helps form better internal communication and also increases company morale. The Huddle unites the team like nothing else can.

Here’s the format for a Huddle:

  1. Good news. The first couple of minutes, anyone can share good news or praise other business departments, work with customers, fellow employees, and so forth.
  2. Numbers. Review and post the key metrics from your sales funnel so everyone has a window onto the key numbers for the business. If Rockefeller looked at the numbers daily from his oil fields using the world’s first Telex, why wouldn’t we share key numbers with our employees?
  3. What Does it All Mean? Do a daily forecast on the monthly (and yearly) revenue versus budget. It was awesome to show the team how we were doing on a daily basis versus waiting until the end of the month to add it all up.
  4. Department Update. This is a glimpse into each business area. It’s also a way to systematically ensure that business areas were always focused on their quarterly TOP 3 projects.
  5. Missing Systems/Frustrations. Anyone should share these and do it in a no-blame environment. After each frustration, have someone take ownership of the problem to make sure it gets fixed. No debate or discussion should happen at Huddle—issues are raised and someone offers to resolve them.
  6. Cheer. I mean literally “hip hip horray!” This will be dorky at first, but everyone will grow to love it (trust me). It works well at sporting events, too. Try it and you’ll see your staff leave the Huddle pumped and on a positive note.

Lastly, Huddle is a great daily meeting to keep your team focused on your Quarterly Theme too.

Click here to watch an example of the 1-800-GOT-JUNK? daily huddle!

I dare you to try it. Hell, I dare you not to.

Have you already been doing huddle at your company? Comments?

The COO Alliance is here to help with these, and many other, challenges facing COOs today. For more information, and to apply, click here.

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