When it comes to understanding our customers and employees, most of us are usually just guessing. Most of us have no real data. And if…
Tag: Chief Operating Officer
Profit Sharing Works…
If you’re running a wildly successful and profitable business, don’t hide it. I talked to a business owner from Las Vegas once, and he was…
Do you KAMP? Your Revenue Growth Depends On It
In the early days building 1-800-GOT-JUNK?, we had a franchisee that was struggling. They just weren’t getting enough work to cover their costs. We knew…
Fire Some of Your Customers
Why would you fire your customers? Eighty percent of your results come from twenty percent of your clients or customers – as a business coach,…
Planning a Corporate Retreat – Part 2
Corporate retreats are often intended for purposes of general relaxation, team-building, and brainstorming of new ideas. Members can relax, share experiences encountered throughout the work…
Planning a Corporate Retreat – Part 1
The quality of relationships between the employer and employees, and among the employees themselves, has a lot of impact on employee morale and how well…
Entrepreneurs Start Asking The Right Questions
What are “the right questions” for entrepreneurs to be asking? Several years ago, one of my mentors was telling me a story from when he…
Hire for Attitude, Train for Skill
Are you a COO? Guess what? The old adage of, ‘hire for attitude, train for skill’ doesn’t work anymore. As COO, we still sometimes fail…
Do You Practice Focused Productivity?
Think on this…. “The single-minded ones, the monomaniacs, are the only true achievers. The rest, the ones like me, may have more fun; but they…
My Favorite Business Books for Entrepreneurs
What books should I be reading? This is something I am asked time and time again by entrepreneurs (and people I am coaching). As a…
Mind Blowing Door Openers
Ten years ago, I was speaking at the 20th anniversary of Entrepreneurs Organization (EO) in Las Vegas. I had just spoken at length about COO…
Recruiting Lessons I Learned From Duck Hunting
Everything I Know about Recruiting I Learned from Duck Hunting My grandfather Cam Shortts was a great businessman, but he was an even better hunter…
