by Cameron Herold | Sep 23, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Customer Service, Good To Great, Mentoring, People, Performance, Productivity, Team Building
Running a call center can seem quite difficult at first, but it’s not! We just overcomplicated it. Running a call center is actually pretty simple if you know how to do it right. If you run your own call center or take calls from clients, these five steps are all you...
by Cameron Herold | Sep 16, 2021 | Business, Coaching, Culture, Good To Great, Mentoring, People, Productivity
It’s likely that at some point in your life you’ve been in a job interview where you’ve been asked the question “Where do you see yourself in five years?” or maybe you’re a COO who has been asked, “What do you see for this company’s future?” They are very tough...
by Cameron Herold | Sep 9, 2021 | 2nd in Command, Business, COO, Focus, Mentoring, Performance
What has your PR team done for you lately? Have they gotten you mentioned in shows like Dr. Phil? The Oprah Winfrey Show? CNN? CNBC? Have you been written about in the Wall Street Journal? The New York Times? Or virtually every other major newspaper and business...
by Cameron Herold | Sep 1, 2021 | 2nd in Command, Business, Coaching, COO, Good To Great, Hiring, Interviewing, Mentoring, People, Team Building
There are fundamental data points that should be monitored to ensure that all of your company or department projects come in on time, on budget, and with the proper objectives achieved. As a COO, it’s your responsibility to monitor this and make sure things are...
by Cameron Herold | Aug 26, 2021 | 2nd in Command, Business, Coaching, Communication, COO, Culture, Good To Great, Mentoring, People, Performance, Productivity, Team Building
Never shy away from a one-on-one meeting or convince yourself that they’re a waste of time. A good COO knows the purpose of one-on-one coaching meetings is to maintain focus on achieving a goal and to provide the necessary levels of direction, development, and support...
