Sep 6, 2022 | Business, Communication, Productivity
I usually talk about leadership development, COO training, and the COO Alliance here. Yet, today I thought about talking about something not a lot of people are talking about. Your call center. It is the most chaotic part of a business. Employees don’t like...
Sep 1, 2022 | Business, Focus, Productivity
There you have it – a bright-colored sticky note. It has a list of things you need to get done. However, there is 1 problem. You only keep adding. The list is not getting smaller. Which means you are not getting anything done. This sucks out the last drop of...
Feb 3, 2022 | Business, Culture, Hiring, Mentoring, People, Performance
The best managers always know to set clear expectations for all of their employees, but especially their new ones. When employees have concrete guidelines about what is needed from them, they are far more motivated and equipped to do good work than if those guidelines...
Jan 27, 2022 | Business, Focus, People, Performance
For any business, big or small, time is your most precious resource. Poor time management can severely affect your company’s productivity and bottom line. It can also easily lead to employee burn-out as well as decreased morale-two things that are fatal to a...
Jan 20, 2022 | 2nd in Command, Business, Culture, Good To Great, Hiring, People, Performance, Team Building
Developing and communicating your company’s culture is a vital part of attracting and retaining new talent. You want to ensure that your company showcases its core cultural values as soon as a new employee starts their work there-or even sooner if possible-so...