Ep. 48 - Zendesk COO, Tom Keiser

Ep. 48 - Zendesk COO, Tom Keiser

Our guest today is Tom Keiser, the COO for Zendesk.

Zendesk Inc. is a cloud-based help desk solution used by more than 200,000 organizations worldwide. Zendesk makes better experiences for agents, admins, & customers.

Tom is a business and technology leader with over 25 years of global technology and business experience, with a focus on retail and e-commerce. He oversees IT, security and compliance, enterprise data and analytics, and more. Tom has a track record of being a problem solver, delivering improved business results and strengthening operations. Previously, Tom was Chief Information Officer at LBrands, a fashion retail company that includes Victoria’s Secret and Bath and Body Works. Tom holds a B.S. in systems science from the University of West Florida.

In This Conversation We Discuss:

  • How to produce engaging, educational content for your customers
  • The key components of an excellent customer service team
  • Managing 2,000+ employees located all over the world
  • The values that sustain Zendesk’s culture

Interesting Highlights:

  • What actual systems does Zendesk has in place for customer support?
  • What are the deal breakers for Zendesk employee applicants?
  • What’s the best way to measure customer engagement?

 

Resources:

Connect with Tom: LinkedIn

Check out Zendesk: https://zendesk.com/

Repeat Customer Podcast: https://www.zendesk.com/repeatcustomer/

Connect with Cameron: Website | LinkedIn

Get Cameron’s latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable.

COO Alliance: www.cooalliance.com

Principles – Ray Dalio

Hard Thing About Hard Things – Horowitz

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